Delivery and Return Policy
Delivery Policy
At Daiana, we’re committed to delivering your favorite chocolates, nuts, and snacks in perfect condition and as quickly as possible.
Delivery Timeframe:
Orders are processed within 1–2 business days.
Standard delivery takes 3–7 business days depending on your location.
Express delivery options are available at checkout (where applicable).
Shipping Charges:
Free shipping on orders above $50.00.
A standard shipping fee applies to orders below the minimum amount, calculated at checkout.
Packaging:
All products are securely packaged to maintain freshness and avoid damage during transit.
For chocolates, temperature-controlled packaging is used during warmer months to prevent melting.
Delivery Areas:
We currently ship across Singapore (expandable to international shipping if applicable).
Please ensure accurate delivery details to avoid delays or failed deliveries.
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Return & Refund Policy
Due to the perishable nature of our products, we do not accept returns on food items. However, your satisfaction is our top priority.
You are eligible for a refund or replacement if:
You receive the wrong product.
Your order arrives damaged or in poor condition.
Items are missing from your shipment.
To process a return or replacement:
Contact us at okh@daiana.asia within 48 hours of receiving your order.
Share your order number and a clear photo of the product(s) in question.
Our customer care team will review your request and get back to you within 24–48 hours.
Refunds:
Approved refunds will be processed to your original payment method within 5–7 business days.
Non-Returnable Items:
Opened or consumed products.
Orders placed with incorrect shipping information provided by the customer.
We strive to provide the best snacking experience and are always here to help with any concerns.